Frequently Asked Questions

RETURNS

WHAT IS YOUR RETURN POLICY?

  • You have two weeks from the date of delivery to request a return at contact@delorenzodiamonds.com We must receive your return within 2 weeks of your return request.

  • All clearance items, custom items, gift cards, studs, and items marked as final sale are not eligible for returns or exchanges.

  • We do not offer prorated returns on orders placed at a promotional price, and one forfeits the sale price if they wish to return part of the order.

  • The cost of return shipping is taken on by the customer. We are not responsible for items that are damaged or lost during return shipping.

  • Delorenzo Diamonds does not accept returns for items with any signs of wear or damage. Merchandise must be new and unworn, have not been resized, and be free from scratches and dirt/debris.

  • Once your item is returned, it will be inspected by our quality team. If your return is not approved, we will ship the item back to the shipping address listed.

  • Please note that there will be a $5 charge if you fail to return the item(s) in its original packaging.

  • If any customer enters into a dispute against Delorenzo Diamonds, any future request for a return will be denied, as well as any future orders.

WHEN WILL MY REFUND BE ISSUED?

Your refund will be credited to the same form of payment, in the same currency, and at the same exchange rate used to make the purchase. Once the return has been processed, we will send you an email. Please allow up to 7 business days for your refund to be processed and issued by your financial institution. Shipping cost is non-refundable.

EXCHANGES

WHAT IS YOUR EXCHANGE POLICY?

  • You have two weeks from the date of delivery to request an exchange at contact@delorenzodiamonds.com. We must receive your return within 2 weeks of your request, or we cannot honor your exchange.

  • All clearance items, custom items, gift cards, studs, and items marked as final sale are not eligible for returns or exchanges.

  • The cost of return shipping is taken on by the customer. We are not responsible for items that are damaged or lost during return shipping.

  • Delorenzo Diamonds does not accept exchanges for items with any signs of wear or damage. Merchandise must be new and unworn, have not been resized, and be free from scratches and dirt/debris.

  • Once the returned package is received, the items will be inspected by our quality assurance team.

  • If your exchange is denied, we will send the items back to the shipping address listed.

    *Additional information that applies only to exchanges outside of the U.S.

  • To exchange an item, simply return it and place a new order for the item you want.

  • All duties, taxes, and shipping paid are non-refundable.

SHIPPING

  • We keep limited inventory of all items. Most of the rings that we keep on hand are a standard size 6, 7, or 8.

  • The majority of our items are custom made upon receipt of order. Once the order is submitted, order processing will begin and we are unable to adjust or cancel the order.

  • Depending on order size or items purchased, orders will be shipped within 2-3 weeks. If we have the item in stock / on hand, your order may be shipped sooner.

  • Once an order has been shipped, we are unable to adjust or cancel your order. We cannot retroactively apply promotions to any orders.

  • You will receive shipping confirmation once the order is ready. If you have any questions, please contact us.

  • All orders are shipped from the United States.

PROCESSING TIME

  • All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. Duties and taxes will be calculated at checkout for your selected region

  • We do our best to ensure the timely delivery of all orders. On rare occasions, packages can arrive outside the estimated timeframe. We do not guarantee delivery dates and are not responsible for delays.

  • Delorenzo Diamonds is not liable for lost or stolen items when tracking dictates they have been delivered. Signature-required delivery is available and can be added for an additional fee.

  • Delorenzo Diamonds is not liable for packages that are undeliverable due to an incorrect address or delayed due to unforeseen weather or technical issues within the shipping company. If your package is sent back to Delorenzo Diamonds for any reason, you will be responsible for paying the re-shipment cost.

  • If an order is flagged as fraudulent, our team will reach out via email to confirm the purchase. Additional documentation may be required before the order can be shipped.

  • Once you receive your shipping confirmation, please allow 2-3 business days for your tracking to update with scans from the shipping provider.

TRACKING YOUR PACKAGE

  • If you are sending back an item, we highly recommend selecting a postal or shipping service with tracking and insurance to protect against loss.

  • We are not responsible for items damaged or lost during return shipping.

CUSTOMER SHIPPING

INVENTORY AVAILABILITY

  • Although we make every effort to keep sufficient stock of all items, occasionally we sell out of certain styles. If we are sold out of an item you’ve ordered, we will notify you via email. You may then select an item in stock and comparable to the original at the time of purchase.

  • We do not offer backorder or waitlists, and we cannot hold your order or exchange until your chosen styles are restocked.

WARRANTY

30-Day Warranty

  • All full-priced rings, bands, studs, and bracelets come with a 30-day warranty against manufacturing defects. If anything happens within 30 days of purchase, we will repair or replace it free of charge. Simply email our team at contact@delorenzodiamonds.com, provide a photo of the damage, and confirm your shipping address.

  • Please send the damaged styles back to us within 2 weeks. The cost of return shipping is taken on by the customer. Delorenzo Diamonds will cover the shipping costs for the replacement.

  • Our warranty can only be applied to the same style. If the style is sold out or no longer available, you may select an item comparable to the original.

  • Clearance items are not covered under our warranty and are final sale.

  • Once an item has been replaced under warranty, we are unable to accept it for an exchange or refund.

    Please note that items damaged due to neglecting our recommended care tips are not covered. We are not responsible for lost, stolen, or damaged items.

After 30 Days

  • Any damage after 30 days is generally due to wear and tear, not structural defects.

  • Clearance items are not covered under our warranty and are final sale.

  • Once an item has been replaced, it is considered final sale, and we are unable to accept it for an exchange or refund.

    Please note that items damaged due to neglecting our recommended care tips are not covered. We are not responsible for lost, stolen, or damaged items.

CUSTOMER SHIPPING

  • If you are sending back an item, we highly recommend selecting a postal or shipping service with tracking and insurance to protect against loss.

  • We are not responsible for items damaged or lost during return shipping.

  • The cost of return shipping is the customer’s responsibility and is not reimbursed.

  • For international orders, the customer is responsible for return shipping and the cost of shipping the replacement ring.