Delorenzo Diamonds ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website [www.delorenzodiamonds.com] (the "Website") and make purchases through our services.
1. Information We Collect
We collect personal information that you voluntarily provide when you visit our Website, create an account, make a purchase, or contact us. This information may include:
Personal Identifiers: Name, email address, phone number, billing and shipping address.
Payment Information: Credit card details, PayPal information, and other payment-related information.
Account Information: Username, password, and other account details.
Usage Data: IP address, browser type, operating system, and browsing behavior (e.g., pages viewed, time spent on the site).
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience and analyze traffic.
2. How We Use Your Information
We use the information collected for the following purposes:
Order Processing and Fulfillment: To process transactions, ship orders, and communicate order status.
Customer Support: To respond to inquiries, provide customer service, and address any issues.
Marketing and Communications: To send promotional emails, updates, and newsletters with your consent. You can opt out at any time.
Website Improvement: To analyze Website performance, personalize your experience, and improve our services.
Legal Compliance: To comply with legal obligations, such as tax and financial reporting.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. These measures include:
Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission.
Access Controls: Only authorized personnel have access to personal information.
Data Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except:
Service Providers: We may share your information with trusted third-party service providers to help us operate our business (e.g., payment processors, shipping partners).
Legal Obligations: We may disclose information if required by law or in response to legal processes.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
5. Your Rights
You have the following rights regarding your personal information:
Access and Correction: You can access, correct, or update your personal information at any time by logging into your account or contacting us.
Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.
Cookies: You can manage your cookie preferences through your browser settings.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and analyze our Website’s performance. You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our Website.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before submitting any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please check back periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at contact@delorenzodiamonds.com
